I. Explanation of the situation where Returns/refunds are not Accepted
Hygiene and safety considerations
Pet supplies (such as food, tableware, personal items, etc.) come into direct contact with the health of animals. For the safety of your beloved pet, once opened or used, the goods may affect their resale. Therefore, returns are not accepted.
Customized products
If you purchase personalized items such as engraved name collars or custom nest pads, due to their uniqueness, they cannot be resold.
Clearance sale/Special Offer items
All discounted promotional items are regarded as final sales by default and are not subject to return or exchange.
Ii. Handling of Exceptional Cases
If any of the following problems occur, please contact customer service (email: coverial@ubetpets.com) within 48 hours after receiving the goods and provide evidence (such as photos, videos) :
The goods were damaged during transportation.
The received goods are seriously inconsistent with the order description (such as incorrect color or model).
Unopened goods have production defects.
We will provide you with reissue or store points compensation as the situation requires (the specific plan is subject to the assessment of our customer service).
Iii. User Notes
Inspection suggestion: Please check the appearance and quantity of the goods on the spot when signing for them. If there are any problems, please refuse to accept them and contact us immediately.
Purchase Confirmation: By placing an order, you are deemed to have understood and agreed to this policy. It is recommended that you carefully select the product specifications based on the needs of your pet.
Iv. Contact Information
If you need assistance, please contact the customer service team through the following methods
Email: coverial@ubetpets.com